1. Purpose

We value your feedback and aim to resolve any grievances promptly. This policy outlines the process for raising and resolving issues regarding your experience on Vidyarthi Books Online.

2. How to Raise a Complaint

Email us at grievance@vidyarthibooksonline.com with the following details:

• Full name and contact details
• Order ID (if applicable)
• Nature of grievance
• Relevant documents/screenshots (if any)

3. Grievance Officer

Mr. POLU SAI CHANDER
Grievance Officer, Vidyarthi Books Online
Email: grievance@vidyarthibooksonline.com
Response Time: Within 3 working days
Resolution Time: Up to 7 working days

4. Escalation

If your issue is not resolved satisfactorily, it will be escalated to our management team for review.